A good place to begin

Let’s make the next step simple.

Choose the phone you use, then open the guide for the task you want to finish.

My phone is an iPhone

Apple iPhones use the Settings app with a gray gear icon.

Samsung, Google Pixel, and many other phones use Android.

Keep your phone nearby and make sure it has some battery.
Read one step, then do that step before moving on.
If the screen looks different, stop. Do not guess or enter information you are unsure about.
Never share a phone passcode, account password, or one-time verification code.

Kris Can Help currently provides self-guided information on this site. It does not offer emergency support, remote access, or device repair.