Phone safety
If a call or text feels wrong, pause.
Scammers can make a call or message look real. You do not have to decide while someone is pressuring you.
Do these three things first
- Stop. Do not tap the link, call the number in the message, or install an app the caller recommends.
- Do not share a code or password. A one-time code can let someone into your account. Keep it private.
- Check for yourself. Hang up and use a phone number from the company’s official website, your card, or a statement you already trust.
Warning signs to notice
- They say you must act immediately or your account will be closed.
- They ask for a password, phone passcode, security code, gift cards, cryptocurrency, or a payment app.
- They want you to install a screen-sharing or remote-control app.
- A pop-up says your phone is infected and tells you to call a number.
- The caller ID looks familiar, but the person asks you to keep the call secret or avoid contacting the company directly.
Block and report unwanted messages
On many Android phones using Google Messages, touch and hold the conversation and choose Block or Report spam. On iPhone, some unknown messages show a Report Junk option. Reporting options depend on your phone and messaging service.
Official safety information
- {src('Apple: Recognize and avoid scams','https://support.apple.com/en-us/102568')}
- {src('Google Messages: Report spam','https://support.google.com/messages/answer/9061432?co=GENIE.Platform%3DAndroid&hl=en')}
- {src('Federal Trade Commission: Report fraud','https://reportfraud.ftc.gov/')}