Kris Can Help

Video calls

A simple first video call.

Use the video-call app your family already has. You will need an internet connection, and your phone may ask to use its camera and microphone.

Before the call: Find a quiet place, charge your phone, and connect to Wi-Fi if it is available. Set the phone on a steady surface so you do not need to hold it.

FaceTime on iPhone

  1. Open the FaceTime app.
  2. Tap New FaceTime and enter or choose the person’s name or number.
  3. Tap the video-call button.
  4. If asked to allow the camera or microphone, choose Allow for FaceTime.

Official details: Make FaceTime calls on iPhone

Google Meet on Android

  1. Open the Google Meet app. If it is not installed, ask a trusted person before installing it from Google Play.
  2. Sign in only if you recognize the Google account shown on your phone.
  3. Choose or enter the person you want to call, then tap the video-call button.
  4. If asked, allow access to the camera and microphone while using the app.

Official details: Google Meet Help

Join a call only when you expect it

If an unexpected caller asks you to install software, share a security code, or show your screen, end the call. Contact the person or company through a number you already know.

More advice on scam calls and messages →
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